You will be billed for the additional calls at a standard price of $0.50/call. For example, let's say you have subscribed to a Silver plan that includes 100 calls for each billing period. For a given billing period, if Tradie Pal agents answer 125 calls, the additional 25 calls will be billed at $0.50/call and a total of $12.50 will be added to your monthly bill. The same applies to SMS conversations.

As part of your Tradie Pal subscription you are assigned a unique phone number. This is the number that your Tradie Pal receptionist will answer 24/7. However, if you mobile number is important and you want to keep that as your main business number, you can do that. You will have to setup conditional call forwarding on your mobile phone. Conditional call forwarding allows customers to call your existing mobile number and if you are not able to answer the call, it will forward the call to your Tradie Pal receptionist. To setup conditional call forwarding, you can follow the instructions listed here, or watch this how-to video. Our team will also be happy to help you setup call forwarding. Contact us at support@tradiepal.ai with your subscription details.

For billing purposes, all SMS messages exchanged within a 30-minute window with the same recepient are grouped as a single SMS conversation.

Yes, you can update your business information anytime by logging into your account and selecting "Update information" from the dashboard.

Yes, you can switch plans any time after your have signed up. Simply login to your account and select "Payments".

Tradie Pal agents are trained in 12 languages. If you wish to receive updates in a different language, you can set it up from the member dashboard. You need to select "Settings" from the left hand menu and change the language preference.

Yes, you have access to complete call transcripts. Simply login to your Tradie Pal account and select call details to view the call transcripts for a specific period.

At this stage, it is not possible to change phone numbers that are assigned. We try to acquire numbers that are available at the time you sign-up. If you are after a 1800 (toll free) number, please contact us. We can provision a toll free number usually within seven business days.

Tradie Pal uses third party speech recognition engines to transcribe the call. Sometimes these engines can transcribe text incorrectly, especially with non-English names. This is why, you see incorrect or misspelt names.

If you wish to use Tradie Pal with your landline phone, you will have to contact support with your request. Send an email with your details to support@tradiepal.ai

Yes, absolutely. You can change all your account settings after your service is active. Simply login to your member dashboard and select Settings from the dashboard.

We don't have a mobile app at this stage. Tradie Pal can be accessed via any web browser on your computer, tablet, or your phone.

At this stage you can only assiciate a single mobile phone with your account.

For US customers, we try and provision a service number that has the same area code as the registered mobile phone. For Australian customers, we acquire a mobile phone number that is available at the time the account is provisioned.

You can cancel your subscription by logging into your account and then selecting the Payment link from the dashboard. You will see the "Cancel Subscription" link. Please note that once your subscription is cancelled, your service number is released back to the carrier and you will not have access to that number. If you resubscribe at a later stage, you will be assigned a different service number.

You need to follow instructions to forward calls provided by your mobile phone carrier. We have included call forwarding instructions for major carriers on our website. If your carrier is not listed on our website, please contact support at info@tradiepal.ai with your carrier details and we will assist you with forwarding instructions.

The business information entered is used by Tradie Pal agents when interacting with your callers. You should include information that includes the most frequently asked questions by your clients. This will ensure Tradie Pal agents are able to resolve most of the calls. We have provided examples for entering business information for different use cases in the business information category in our product documentation. You can use this as reference and follow the same format when entering your business information.

If you think your service is not working, please contact us at info@tradiepal.ai and include all the details about the issue you are facing and we will address your issue.

At this stage, you can only sign-up for a single plan within one account. If you wish to subscribe to multiple plans, you will have to create different accounts for each plan.

We accept major credit cards.

There are a couple of things to keep in mind when you change providers. If your mobile phone number does not change, you don't have to login to Tradie Pal and change anything within your account.

If your mobile phone number changes then you do need to login to Tradie Pal and from the dashboard, you need to select "Settings" and update your mobile phone number.

At this stage, Tradie Pal is available in Australia and USA.

If you find that your call forwarding settings are not working as per your setup, please login to the member dashboard and go to settings. Clear all the existing call forward settings and then add the desired settings. This will fix the issue.

If you want a custom plan, please reach out to us with your requirements. We can tailor a custom plan based on your needs. Send an email to info@tradiepal.ai with the details.