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TRADIE PAL – PRIVACY POLICY Effective Date: 15th August 2025

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INTRODUCTION

  • 1.1 Tradie Pal (“we,” “us,” or “our”) is committed to protecting your personal information.

  • 1.2 This Policy describes how we collect, use, disclose, and protect information when you use our AI receptionist services (“Service”).

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INFORMATION WE COLLECT

  • 2.1 Personal Information: When you sign up for our Service or contact us, we may collect your name, business name, address, phone number, email address, and other details necessary to provide and support the Service.

  • 2.2 Call and Text Data: Our AI receptionist may process, store, or record calls or text messages on your behalf, which may include personal information regarding both you and your callers.

  • 2.3 Usage Information: We may collect device information, log data, and analytics for troubleshooting and Service improvement.

  • 2.4 Cookies & Tracking Technologies: Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and understand user behavior. You can adjust your browser settings to decline cookies if you wish.

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HOW WE USE YOUR INFORMATION

  • 3.1 To Provide the Service: We use call, text, and scheduling information to enable our AI receptionist to respond to inquiries, forward calls, and manage your schedule.

  • 3.2 To Improve Our Services: We analyze usage patterns to enhance system performance, troubleshoot bugs, and develop new features.

  • 3.3 To Communicate with You: We may send you service updates, newsletters, or promotional content in line with applicable legal requirements.

  • 3.4 Legal Compliance: We may use or disclose personal information as required by law or where we reasonably believe such use or disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal request.

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DISCLOSURE OF PERSONAL INFORMATION

  • 4.1 Third-Party Service Providers: We use third-party providers (e.g., cloud hosting, telecommunications) to support essential functions of our Service. These providers have access to personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

  • 4.2 Business Transfers: If our company is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

  • 4.3 Compliance & Protection: We may share personal information to comply with legal obligations or protect the rights, safety, or property of Tradie Pal, our users, and the public, as required or permitted by law.

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INTERNATIONAL DATA TRANSFERS

  • 5.1 Your personal information may be transferred and stored in data centers located outside Australia. We will take all reasonable steps to ensure that any overseas recipient of your personal information handles it in a manner consistent with this Policy and the Australian Privacy Principles.

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DATA SECURITY

  • 6.1 We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • 6.2 However, no method of data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

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DATA RETENTION

  • 7.1 We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

  • 7.2 When information is no longer required, it will be destroyed or de-identified in a secure manner.

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  • ACCESS AND CORRECTION

  • 8.1 You have the right to access and correct your personal information held by us.

  • 8.2 If you wish to request access to or update/correct your personal information, please contact us using the details in Section 11.

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YOUR CHOICES & RIGHTS

  • 9.1 Marketing Communications: You may opt out of receiving marketing emails by using the unsubscribe link provided in those messages or contacting us directly.

  • 9.2 Cookies & Tracking: You may set your browser to refuse cookies; however, some features of the Service may not function properly without them.

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THIRD-PARTY LINKS & SERVICES

  • 10.1 Our website or Service may contain links to third-party sites. We are not responsible for the privacy practices or content of those third-party sites. Please review the privacy policies of any third-party site you visit.

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CONTACT INFORMATION

  • 11.1 If you have any questions or concerns about this Policy or wish to exercise your rights, you may contact us via email:
    info@tradiepal.ai 

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CHANGES TO THIS POLICY

  • 12.1 We may modify this Policy from time to time. Any changes will be effective immediately upon posting the updated Policy on our website. Your continued use of the Service after the posting of changes constitutes your acceptance of such changes.

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COMPLAINTS

  • 13.1 If you believe your privacy rights have been infringed, please contact us using the details above. We will endeavor to address your concerns promptly.

  • 13.2 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Privacy Policy

 
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