How Tradie Pal Helps HVAC Professionals
Busy on the tools? Don't Let Missed Calls Lead to Missed Orders
As an HVAC professional, you’re always on the move—balancing on a roof, head-deep in ductwork, or installing complex split systems in loud, demanding environments. But here’s the reality: when a customer’s heating or cooling fails, they need help immediately. Every time a call rings out or lands in your voicemail while you're busy on the tools, there’s a high chance they’ll simply call the next HVAC specialist on Google. Every missed call is a potential job lost, leading to lost revenue, lost opportunities, and frustrated clients who can't wait for a callback.
Tradie Pal is Australia’s first AI receptionist purpose-built for tradies like you. We understand the unique challenges of running an HVAC business—from managing emergency breakdowns to navigating roof cavities—and we're here to make sure you capture every inquiry, even when you're flat out on the tools or working after hours.
What if you never had to worry about a missed call again?
Built for hvac professionals
Tradie Pal is Australia’s first AI receptionist purpose-built for tradies like you. We understand the unique challenges of running an HVAC business—from managing emergency breakdowns to navigating roof cavities—and we're here to make sure you capture every inquiry, even when you're flat out on the tools or working after hours.
- Answer every call and text instantly—24/7, including weekends and after-hours.
- Qualify HVAC jobs with the right questions (heating vs. cooling, unit type, fault description, and service address).
- Answer frequently asked questions based on your specific business information or website.
- Send you an instant SMS summary after every interaction so you stay "always in the know".
- Filter out annoying spam and robocalls, so you only focus on real customers.
Here’s how it works
- 01
A customer calls or texts your number
No more ringing out. Your 24/7 smart receptionist answers immediately with a friendly, professional greeting customized to your brand.
- 02
The receptionist asks the questions you care about most
Is it a breakdown, a routine service, or a new installation? Where is the job located, and how urgent is the fault?.
- 03
The receptionist manages appointments and escalations
They can take booking requests or escalate urgent breakdown calls to your mobile according to your specific instructions.
- 04
You get an instant SMS summary
Every interaction results in an instant SMS containing the caller's details and a link to the call recording and transcript, allowing you to prioritize your response mid-job.
Why hvac professionals choose Tradie Pal
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Never miss a lead
Tradie Pal works round-the-clock, covering you during peak seasonal rushes, public holidays, and late-night emergencies.
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Industry Expertise
Our AI is trained specifically for tradies, meaning it understands your unique industry jargon—from refrigerant leaks and split systems to ducted heating faults.
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Multilingual support
Our agents are fluent in more than a dozen languages, ensuring every client feels understood.
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Emergency calls ring through
You choose when urgent repairs come directly to your mobile so you can stay responsive when it matters most.
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Easy to use
Setup takes under 5 minutes with no technical skills required. Use the provided dedicated business number or forward missed calls from your current mobile.
Stop Losing HVAC Jobs While You're Onsite
- Handles calls and texts 24/7
- Works after hours and weekends
- Instant SMS job summaries
- Card not charged until the trial ends
- Full control, always
Flexible pricing to match your needs
Every plan starts with a 21-day free trial. Change plan or cancel from your dashboard.
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Ideal for those who use Tradie Pal to handle missed calls.
A$35 monthly
Start free trial Includes- 75 calls per month
- Email support
- Most popular
Perfect for those who receive under 200 calls a month.
A$60 monthly
Start free trial Includes- 200 calls per month
- 100 SMS conversations
- Email support
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Ideal for those who receive between 200 and 300 calls a month.
A$110 monthly
Start free trial Includes- 300 calls per month
- 150 SMS conversations
- Email support
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Perfect for those who receive a high call volume.
A$175 monthly
Start free trial Includes- 500 calls per month
- 250 SMS conversations
- Email support
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Perfect for mid-size to large teams, multiple users, franchises.
Custom
Contact sales Includes- Unlimited calls and texts
- Custom CRM integrations
- Priority support
Who it’s for
Built for trades — and every business that lives on the phone
Your agent is set up with the jargon, the questions and the admin of your line of work — not a generic call-centre script. One site or fifty, set up per location.
Trades and field service
Clinics, retail and multi-site operations
Ready to put your operations on autopilot?
Two ways in, depending on how big your operation is. Both start with a real conversation rather than a form.
- On your own, or a small crew
Start a 21-day free trial
Pick a plan, get your number, forward your calls. You can be taking calls before smoko.
Start free trial - Multiple sites, or a team
Book a walkthrough
We will set up one location with you, then show you how it looks across the rest.
Talk to sales