Tradie Pal
Start free trial

Your 24/7 smart receptionist

Never miss a job,
ever again.

Multilingual AI agents answer your calls, texts and WhatsApp, book jobs straight into your calendar, and answer questions about your business — so you stay focused on the work, not your phone.

Start a free trial Hear a real call
Try it now — call or text our smart receptionist Australia 0468 025 519 United States 951 356 7431

21-day free trial Set up in minutes From A$35/month

Product inquiry Lead qualified, and product guidance provided 1:42

Hear the other calls

Two ways to run it

Some people want a receptionist. Some want a lot more.

It is the same agent underneath. The difference is how much of your operation you hand it.

Sole traders and small crews

A receptionist that never misses one

Every call, text and WhatsApp answered around the clock, jobs booked into your calendar, and an SMS in your pocket before you have climbed down the ladder.

  • Answers calls, SMS and WhatsApp, 24/7
  • Books jobs straight into your calendar
  • Instant SMS with who rang, why, and the recording
  • Screens out spam and robocalls
Start a 21-day free trial
Customer spotlight 4 businesses, and what each agent does
  • KC Tree Care
    • Job bookings
    • General enquiries
  • Exceliteplas
    • Order management
    • Sales enquiries
    • Call steering
  • All Thai
    • Food orders
    • Table reservations
    • General enquiries
  • A1 Stuff
    • Job booking
    • Sales queries
    • Customer support
Teams, franchises and multi-site

More than a receptionist

The same agent, running more of the operation: answering from your own knowledge base, taking orders and payments, and reporting across every location from one account.

  • One agent per location, run from one account
  • Answers from your own knowledge base, not a script
  • Takes orders and payments, not just messages
  • Custom CRM integrations, roles and priority support
Talk to sales
Customer spotlight General Micro Systems Malaysia
Level 1 support agent
  • Identification & verification
  • Issue resolution
  • Ticket creation
  • Call steering

Ready to talk, anytime

Set it up in a few minutes and let your receptionist handle every call and text — just like a reliable mate on the job.

  1. CallerYour mobileno answerYour agent 01

    Setup in minutes

    You get a dedicated business number for your receptionist. Use it as your main number, or forward unanswered calls from your mobile. Your choice.

  2. CallsSMSWhatsAppAnsweredBookedSent to you 02

    Client calls, texts or WhatsApps

    Your receptionist answers every call, text and WhatsApp message, responds to questions, and books the job. For anything complex, it forwards the call to you as instructed.

  3. call ends 03

    Instant updates

    A notification lands the moment the call ends — caller details, the reason they rang, and a link to the recording.

Exactly like a human voice

Hear it answer for 4 different businesses

Real customer calls, recorded and transcribed — so you can hear exactly what was said and what was promised.

Sample call 1:42 Product inquiry
Caller Stefan
Reason Inquiry about purchasing perspex sheets
Action Qualified lead, provided product guidance
The business
Exceliteplas

Leading supplier of polycarbonate roofing and perspex

Australia

Travel-aware scheduling

It knows you can’t be in two suburbs at once

If your work takes you from job to job, your receptionist checks where your last one is and how long it takes to drive from there before it offers a time. If a slot won’t work, it offers ones that will — instead of double-booking you or sending you back across town. Businesses that work from one address can leave this turned off.

Books straight into your Google Calendar

Malvern Caulfield 12 min
Drive times from Google Maps Example
Monday Your day
9:00–11:00
Hot water service Malvern VIC · booked
12 min drive
11:30–12:30
Burst pipe — new job Caulfield VIC Offered
Caller

Could you come at eleven on Monday?

Tradie Pal

I’m in Malvern until eleven and Caulfield is about twelve minutes from there, so eleven would be tight. I can do 11:30, or 8:00 before the Malvern job — which suits you better?

No portal. No drag-and-drop builder.

Manage it like a person, not a portal

Every other AI receptionist makes you stop what you’re doing and log in to change something. Yours you can just ring — or text — the way you’d tell anyone else on your team.

Tell it what changed

Stuck under a house, on a ladder, or in a meeting. One text and your calls go somewhere else for the afternoon — no laptop, no app, no settings screen.

  1. You

    Send my calls to Dave on 0412 345 678 for the next two hours.

  2. Tradie Pal

    Done — calls will go to Dave until 4:30 pm, then come back to you.

  3. You

    Also, we’re closed this Friday.

  4. Tradie Pal

    Noted. Anyone who calls on Friday will hear you’re closed and back Monday.

The dashboard is still there when you want it. Most weeks you won’t open it.

And it asks when it’s unsure

Coming soon

A good receptionist doesn’t guess — they check. When a job almost fits, yours texts you before it answers, and does what you say.

  1. Tradie Pal

    Sarah wants 11:00 Monday in Caulfield. You’re in Malvern until 11:00 — about 12 minutes away. Book it anyway?

  2. You

    Yeah book it, I’ll leave the Malvern job early.

  3. Tradie Pal

    Booked. I’ve told her 11:00 and sent you the details.

You stay the one who decides. It just stops the decision waiting until tonight.

Human supervision, SMS and WhatsApp

You don’t take over. You just reply.

Every conversation it is having shows up as it happens. Read along if you want to — most days you won’t. The moment you type a reply, the assistant goes quiet on that thread and stays quiet until you hand it back. There is no mode to switch and nothing to set up.

It works on your phone, and it looks like the messaging app you already use — which matters, because the moment you want to step in is rarely the moment you are sitting at a desk.

  • Every conversation, both channels, in one thread — nothing to switch between
  • Reply and the assistant stands down; hand it back and it picks up where you left off
  • Threads waiting on a person are counted, so nobody gets left on read
  • Forget about one and it releases itself after four hours

In your dashboard, from the first message it answers.

04•• ••• 318 SMS 0 waiting on you

The assistant is handling this conversation

Hi — do you do emergency callouts on a Sunday?

Assistant

We do. Sunday callouts carry a weekend rate — would you like me to check who is on?

Yes please. Burst pipe under the kitchen sink.

Assistant

Understood. Can I take the address, and is the water shut off at the main?

You

Hi, Dave here — I can be there in 40 minutes. Leave the mains off until I arrive.

Replying pauses the assistant for this contact until you hand it back.

It gets things done

Answering the phone is the easy half

A receptionist that only takes messages still leaves the work for you. Yours books the job, sends the quote, takes the deposit, texts the customer when you are on the way, and files the lot — then tells you what it did, once, at the end of the night.

  • Books into your calendar
  • Takes the deposit
  • Sends a payment link
  • Sends quotes and price lists
  • Sends invoices and receipts
  • Sends compliance certificates
  • Confirms by SMS or WhatsApp
  • Texts the customer your ETA
  • Emails you the summary
  • Logs the job
  • Checks the drive time first
  • Recognises a customer you have had before
  • Answers from your own website
  • Passes you the ones that need you
  • Screens the cold callers
  • Files every transcript
Action log Illustrative — a typical Thursday evening 0 actions tonight
    Call quality Rolling 30 days Still marking

    How callers felt

    • 47 happy
    • 6 neutral
    • 1 unhappy

    2 too short to judge

    Just scored 4:12 pm

    Burst pipe, Coburg

    How the call moved

    Anxious Reassured

    What we heard

    • Relieved
    • Appreciative
    Overall
    Positive
    Score
    8/ 10
    Frustration at any point
    No

    Illustrative — sample calls, not live data

    Agent monitoring and observability

    Testing your agent is not a launch event

    Anyone can switch an agent on. Knowing it is still doing a good job in week twelve is the harder half. Every call it takes gets marked after it happens — how the customer sounded when they rang, how they sounded by the end, and whether it ever tipped into frustration. Thirty days of that sits on one bar, so a bad week looks like a bad week instead of a surprise.

    • Every call scored, not a sample of them
    • Start and end sentiment, so you can see which way it went
    • Says when a call was too short to judge, instead of guessing
    • Independent audit and governance — the layer that grades your agent is not the vendor that built it

    In your portal, from the first call it answers.

    Answers from your business, not a script

    Point it at your website and it learns what you actually offer — your services, the brands you work with, the areas you cover, and the jobs you don’t take. Callers get straight answers instead of “I’ll get someone to call you back”.

    “Do you do gas fitting, or just water?”

    Both — we’re licensed for gas fitting as well, including cooktops and hot water units.

    From your own website

    One receptionist, three channels

    Phone calls, SMS and WhatsApp — all answered the same way, with the same memory of the customer. Send quotes, invoices and job confirmations on whichever one they already use.

    • Phone calls Answered and escalated on your rules
    • SMS Full conversations, in 12 languages
    • WhatsApp Messages, calls and documents

    Who it’s for

    Built for trades — and every business that lives on the phone

    Your agent is set up with the jargon, the questions and the admin of your line of work — not a generic call-centre script. One site or fifty, set up per location.

    Trades and field service

    Clinics, retail and multi-site operations

    Flexible pricing to match your needs

    Every plan starts with a 21-day free trial. Change plan or cancel from your dashboard.

    • Ideal for those who use Tradie Pal to handle missed calls.

      A$35 monthly

      Start free trial Includes
      • 75 calls per month
      • Email support
    • Most popular

      Perfect for those who receive under 200 calls a month.

      A$60 monthly

      Start free trial Includes
      • 200 calls per month
      • 100 SMS conversations
      • Email support

    • Ideal for those who receive between 200 and 300 calls a month.

      A$110 monthly

      Start free trial Includes
      • 300 calls per month
      • 150 SMS conversations
      • Email support

    • Perfect for those who receive a high call volume.

      A$175 monthly

      Start free trial Includes
      • 500 calls per month
      • 250 SMS conversations
      • Email support

    • Perfect for mid-size to large teams, multiple users, franchises.

      Custom

      Contact sales Includes
      • Unlimited calls and texts
      • Custom CRM integrations
      • Priority support

    Excess calls charged at 50 cents per call and 50 cents per 30-minute SMS conversation.

    Customers

    Don’t take our word for it

    Tree work isn't safe for answering phones, especially during storm jobs. Tradie Pal handles all our calls, including emergencies, and sends me the details straight away. It's helped us stay safe on site while still winning more jobs.
    Kevin ChisolmDirector, KC Tree Carekctreecare.com.au
    • Before Tradie Pal, missed calls meant missed jobs. Now every call is answered and I get a clear SMS with the job details. Customers are impressed with how responsive we are, and I've definitely picked up more work without extra effort.
      Frank Di'MartinoOwner, Frank's Plumbing
    • Tradie Pal has been a great addition to our operations. It ensures every enquiry is handled professionally, even when our team is busy. Customers get fast, accurate responses and we never miss an opportunity. It's made our customer experience noticeably better.
      Angela YangCEO, Exceliteplasexceliteplas.com.au
    • Tradie Pal gives us peace of mind knowing every call is answered, even after hours. The summaries are clear, the setup was easy, and it fits perfectly into how we run the business. It's a smart solution for any growing company.
      Henry ChenDirector, Wedged Builderswedged.au
    • I have been using Tradie Pal for the last few months. It's very helpful in my business for when I'm not there. The customer is impressed with the responses and the information it provides is very accurate and helpful.
      Gary HestonOwner, A1 Stuffa1stuff.com.au
    • Tradie Pal acts like a professional receptionist for our business. Leads are captured accurately, responses are instant, and the quality of information we receive is excellent. It's been a reliable way to make sure no enquiry slips through the cracks.
      Chris EdobarDirector, SEO Powerhouseseopowerhouse.com.au

    Ready to put your operations on autopilot?

    Two ways in, depending on how big your operation is. Both start with a real conversation rather than a form.

    • On your own, or a small crew

      Start a 21-day free trial

      Pick a plan, get your number, forward your calls. You can be taking calls before smoko.

      Start free trial
    • Multiple sites, or a team

      Book a walkthrough

      We will set up one location with you, then show you how it looks across the rest.

      Talk to sales

    21-day free trial Set up in minutes From A$35/month