Never Miss a Patient Call Again: How Tradie Pal Keeps Your Book Full
With a patient in the room? Don't let the phone decide who gets seen.
A practice runs on its appointment book, and the appointment book runs on the phone. But the front desk is also checking people in, taking payments, chasing results and answering the person standing right there — so calls ring out at exactly the times they matter most. A patient who reaches voicemail rarely leaves one. They call the next practice on the list.
The usual fix is more reception hours, which is a real salary against an unpredictable call volume. The other option is letting the phone go, and quietly losing the new patients who were trying to become regulars.
What if you never had to worry about a missed call again?
Built for clinics & healthcare
- Answer every call, text and WhatsApp message — 24/7, including evenings and weekends when people finally get a moment to ring.
- Ask the questions your practice asks: new or existing patient, which practitioner, preferred days and times, and how soon they need to be seen.
- Answer the routine questions from your own website — opening hours, where to park, what to bring, whether you bulk bill.
- Book and reschedule appointments straight into your calendar, and put urgent calls through to you on the rules you set.
- Send you an instant SMS after every call with the patient's details, what they need and a link to the recording.
Here’s how it works
- 01
A patient calls or texts
No ringing out while the front desk is with someone. Your receptionist answers immediately, in the greeting you have chosen.
- 02
It asks what your practice needs to know
New or existing patient, which practitioner, preferred time, and how urgent it is — the same questions your reception team would ask.
- 03
It books, reschedules, or escalates
Routine bookings go straight into the calendar. Anything you have flagged as urgent comes through to you or to a nominated number instead.
- 04
You get the summary
An SMS lands with the caller's name, number, what they wanted and a link to the recording, so nothing depends on someone remembering to write it down.
Why clinics & healthcare choose Tradie Pal
-
The after-hours calls you never hear
Most people ring a clinic when they are not at work. Your receptionist is answering at 7pm and on Sunday morning, which is when a good share of new patients are looking.
-
Takes load off the front desk
The person at the counter stops choosing between the patient in front of them and the phone, because the phone is already handled.
-
The same calm greeting, every time
No rushed answer on the fourth ring. Every caller gets the same professional greeting, whether it is Tuesday lunchtime or a public holiday.
-
Speaks your patients' languages
Fluent in more than a dozen languages, so a patient who is more comfortable in their own can still book properly.
-
Set up in minutes
Use the number we give you as your main practice line, or forward unanswered calls from the one on your door. No new system for your staff to learn.
Stop Losing Patients to the Practice Down the Road
- Handles calls and texts 24/7
- Works after hours and weekends
- Instant SMS job summaries
- Card not charged until the trial ends
- Full control, always
Flexible pricing to match your needs
Every plan starts with a 21-day free trial. Change plan or cancel from your dashboard.
-
Ideal for those who use Tradie Pal to handle missed calls.
A$35 monthly
Start free trial Includes- 75 calls per month
- Email support
- Most popular
Perfect for those who receive under 200 calls a month.
A$60 monthly
Start free trial Includes- 200 calls per month
- 100 SMS conversations
- Email support
-
Ideal for those who receive between 200 and 300 calls a month.
A$110 monthly
Start free trial Includes- 300 calls per month
- 150 SMS conversations
- Email support
-
Perfect for those who receive a high call volume.
A$175 monthly
Start free trial Includes- 500 calls per month
- 250 SMS conversations
- Email support
-
Perfect for mid-size to large teams, multiple users, franchises.
Custom
Contact sales Includes- Unlimited calls and texts
- Custom CRM integrations
- Priority support
Who it’s for
Built for trades — and every business that lives on the phone
Your agent is set up with the jargon, the questions and the admin of your line of work — not a generic call-centre script. One site or fifty, set up per location.
Trades and field service
Clinics, retail and multi-site operations
Ready to put your operations on autopilot?
Two ways in, depending on how big your operation is. Both start with a real conversation rather than a form.
- On your own, or a small crew
Start a 21-day free trial
Pick a plan, get your number, forward your calls. You can be taking calls before smoko.
Start free trial - Multiple sites, or a team
Book a walkthrough
We will set up one location with you, then show you how it looks across the rest.
Talk to sales