Every Service Call Answered — Whether You Run One Workshop or Twelve
Under a car, on the hoist, or halfway through a handover? The phone still gets picked up.
The calls that pay the bills are the ordinary ones: a logbook service, a brake noise, a quote after a bingle, "is my car ready yet". They arrive while you are under a car or walking a customer through an invoice, and a caller who gets voicemail rings the next workshop on the list rather than waiting for a call back. The same phone is also carrying parts suppliers, insurers, fleet accounts and a steady run of cold callers, so the person answering it is doing two jobs badly instead of one job well.
Adding sites multiplies it. Each location has its own number, its own hours and its own capacity, and a caller who reaches the wrong one is a booking you have to chase rather than one you have taken.
What if you never had to worry about a missed call again?
Built for automotive
A workshop phone rings hardest at the worst moments — mid-job, during a handover, at five past eight when the first drop-off is already waiting. Tradie Pal answers every one of them, asks the questions your service advisor would ask, and books the work in. It runs the same way across one site or a dozen, with its own number and its own instructions per location.
- Answer every call, text and WhatsApp message — after hours, weekends and through the morning drop-off rush.
- Ask what a service advisor would ask: make and model, rego, what it is doing, when they need it back, and whether they need a lift.
- Book the work into your calendar, and hold the slots you want kept for diagnostics or warranty.
- Answer from your own website — your services, the makes you work on, your hours, where you are and what you do not take on.
- Put fleet accounts, insurers and anything urgent straight through to a person, on your rules.
- Run per location, so each site keeps its own number, hours and instructions while you see all of them in one place.
Here’s how it works
- 01
A customer calls, texts or WhatsApps the workshop
It answers on the first ring, in your business's name, at any hour — not a voicemail asking them to try again tomorrow.
- 02
It asks the questions that decide the booking
Vehicle, rego, symptom, urgency, and whether they can leave the car. The ones you would have asked, in the order you would have asked them.
- 03
It books, or it passes the call to you
Routine work goes into the calendar. A fleet account, an insurer, or anything you have told it to escalate rings through to a person instead.
- 04
You get the call before the customer gets to you
A notification lands the moment the call ends — who rang, what about, what was booked, and a link to the recording and transcript.
Why automotive choose Tradie Pal
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The eight o'clock rush stops costing you jobs
Drop-off is when the phone is busiest and the front desk is least able to answer it. Both get handled at once.
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One workshop or twelve
Each site gets its own number, hours and instructions, and calls are steered to the right one rather than the nearest person free.
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Multilingual, without a second hire
It holds a full conversation in more than 12 languages, on the phone and in writing.
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Cold callers stop reaching the workshop floor
Spam and robocalls are filtered out, so the calls that get through are customers.
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You can check how it is doing
Every call it takes is scored afterwards — how the customer sounded at the start, how they sounded by the end, and whether it ever tipped into frustration.
Stop Losing Bookings While the Car Is on the Hoist
- Handles calls and texts 24/7
- Works after hours and weekends
- Instant SMS job summaries
- Card not charged until the trial ends
- Full control, always
Flexible pricing to match your needs
Every plan starts with a 21-day free trial. Change plan or cancel from your dashboard.
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Ideal for those who use Tradie Pal to handle missed calls.
A$35 monthly
Start free trial Includes- 75 calls per month
- Email support
- Most popular
Perfect for those who receive under 200 calls a month.
A$60 monthly
Start free trial Includes- 200 calls per month
- 100 SMS conversations
- Email support
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Ideal for those who receive between 200 and 300 calls a month.
A$110 monthly
Start free trial Includes- 300 calls per month
- 150 SMS conversations
- Email support
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Perfect for those who receive a high call volume.
A$175 monthly
Start free trial Includes- 500 calls per month
- 250 SMS conversations
- Email support
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Perfect for mid-size to large teams, multiple users, franchises.
Custom
Contact sales Includes- Unlimited calls and texts
- Custom CRM integrations
- Priority support
Who it’s for
Built for trades — and every business that lives on the phone
Your agent is set up with the jargon, the questions and the admin of your line of work — not a generic call-centre script. One site or fifty, set up per location.
Trades and field service
Clinics, retail and multi-site operations
Ready to put your operations on autopilot?
Two ways in, depending on how big your operation is. Both start with a real conversation rather than a form.
- On your own, or a small crew
Start a 21-day free trial
Pick a plan, get your number, forward your calls. You can be taking calls before smoko.
Start free trial - Multiple sites, or a team
Book a walkthrough
We will set up one location with you, then show you how it looks across the rest.
Talk to sales