Never Miss a Customer Call Again: How Tradie Pal Helps Retailers Sell More
On the floor with a customer? Don't let the phone go unanswered.
Half the calls a shop gets are the same five questions: are you open, do you have it in stock, where do I park, do you deliver, how late are you here until. Every one of them pulls somebody off the floor and away from a customer who is standing there ready to buy.
The other half are the calls worth having — a customer checking before they drive across town, a business asking about a bulk order. Those are the ones that ring out while you are at the counter, and they do not ring twice.
What if you never had to worry about a missed call again?
Built for retail
- Answer every call, text and WhatsApp message — through trading hours, after close, and over the weekend.
- Answer the routine questions straight from your own website: opening hours, location, delivery, returns, what you stock.
- Take enquiry details — what they are after, quantities, and when they need it — and pass them to you.
- Put the calls you want through to the floor, and hold the rest for the summary.
- Send you an instant SMS after every call with the caller's number, what they wanted and a link to the recording.
Here’s how it works
- 01
A customer calls or texts
While you are serving someone else, or an hour after you have locked up. Your receptionist answers either way.
- 02
It answers what it can
Trading hours, parking, stock lines, delivery, returns — read from your own website, not from a script somebody wrote for a different shop.
- 03
It captures what it can't
A special order, a bulk enquiry, a question only you can answer. It takes the details and, if you have said so, puts the call through.
- 04
You get the summary
Every call arrives as an SMS with the number and the reason, so you can call back the ones worth calling back.
Why retail choose Tradie Pal
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Stay with the customer in front of you
The person who drove to your shop should not lose your attention to the person who dialled it.
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The after-hours questions still get answered
"Are you open tomorrow?" at nine at night is a sale if somebody answers and nothing if nobody does.
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No spam, no cold calls
Robocalls and sales calls are screened out. Only real customers reach you.
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Speaks your customers' languages
More than a dozen languages, which matters more in retail than almost anywhere.
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Set up in minutes
Forward the calls you miss from the shop phone, or use the number we give you as your main line.
Stop Losing Sales to an Unanswered Phone
- Handles calls and texts 24/7
- Works after hours and weekends
- Instant SMS job summaries
- Card not charged until the trial ends
- Full control, always
Flexible pricing to match your needs
Every plan starts with a 21-day free trial. Change plan or cancel from your dashboard.
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Ideal for those who use Tradie Pal to handle missed calls.
A$35 monthly
Start free trial Includes- 75 calls per month
- Email support
- Most popular
Perfect for those who receive under 200 calls a month.
A$60 monthly
Start free trial Includes- 200 calls per month
- 100 SMS conversations
- Email support
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Ideal for those who receive between 200 and 300 calls a month.
A$110 monthly
Start free trial Includes- 300 calls per month
- 150 SMS conversations
- Email support
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Perfect for those who receive a high call volume.
A$175 monthly
Start free trial Includes- 500 calls per month
- 250 SMS conversations
- Email support
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Perfect for mid-size to large teams, multiple users, franchises.
Custom
Contact sales Includes- Unlimited calls and texts
- Custom CRM integrations
- Priority support
Who it’s for
Built for trades — and every business that lives on the phone
Your agent is set up with the jargon, the questions and the admin of your line of work — not a generic call-centre script. One site or fifty, set up per location.
Trades and field service
Clinics, retail and multi-site operations
Ready to put your operations on autopilot?
Two ways in, depending on how big your operation is. Both start with a real conversation rather than a form.
- On your own, or a small crew
Start a 21-day free trial
Pick a plan, get your number, forward your calls. You can be taking calls before smoko.
Start free trial - Multiple sites, or a team
Book a walkthrough
We will set up one location with you, then show you how it looks across the rest.
Talk to sales