Your smart receptionist

Once your service is active, your receptionist will be on hand to answer calls and texts 24/7. Your receptionist is multi-lingual and can communicate in a dozen different languages. Look at the member dashboard settings documentation for a list of languages spoken by your receptionist.

 

Your receptionist is smart and has a very good memory. They will answer all inbound calls and text messages and interact with your callers. They will always start with a welcome greeting (you can update this greeting in the member dashboard). They are also good at keeping track of customer communications. If a customer has called or texted before, they will remember what was discussed and respond accordingly providing context to the discussion.

 

All the information that you enter in the “Business Information” section in your member dashboard is memorised by your receptionist. They use this information to answer questions from the callers and guide them accordingly. It is important that you complete this section so your smart receptionist can serve your clients.  If you entered your company website during the sign-up process, your receptionist would have tried to crawl your site and summarise your business information for use in this section. It is still a good idea to review this section and make sure the information is accurate and up-to-date. If you are unsure how to complete this section, follow the instructions given in the member dashboard. 

 

If they are not able to answer any questions, the receptionist may transfer the call to your mobile. This depends on the call forward settings that you have setup. There are three different call forwarding options - forward calls if the caller asks, only forward urgent calls, do not forward any calls. Depending on what setting is active at the time of the call, your receptionist will decide whether to transfer the call to you or not.

 

For every single call or text conversation, your receptionist will send you an SMS notification. If the receptionist handled the call, they will send you an SMS with call insights such as - caller name, caller number, reason for call and a link to the call recording. If they decide to forward the call to your mobile, they will not send you an SMS. Also, for calls where the callers did not leave any message, you will receive a single SMS at the end of the day with the all the phone numbers included in it. 

 

Your receptionist is also skilled at taking instructions from you. To give instructions simply call or text your receptionist from your registered mobile phone. Check out the “Hot tips” section on the things that you can ask your receptionist.