Tradie Pal plan: Flexible Communication Solutions

Introdution

In the contemporary high and fast business world, money is time. Being a small business owner or a tradesperson, you comprehend the need to be efficient and responsive to the customer calls and messages. A call that a potential client has missed could be the lost business and is a wasted opportunity.

That is where Tradie Pal can come in with automated solutions that would assist you to handle your business communications without any hassle.

Tradie Pal can provide various flexible plans which suit to satisfy the different requirements of different businesses. Regardless of whether you operate a small local business or a bigger company, which chooses the appropriate type of plan to meet your needs in terms of call volume, as well as communicating with customers, this is one of the keys to a successful functioning and pleased clients.

Knowledge of onboarding process and modes of operation will enable you to derive maximum benefit out of your virtual receptionist in order to be able to concentrate more on your work and enhance customer interactions.

Implementation of a virtual receptionist is a brilliant idea to businesses that get a lot of calls or text messages. And with Tradie Pal you will never miss out on another important call or message. The AI-based service is 24/7 answering and lead management, so that no customer can be left without any interaction.

The platform is user-friendly, scalable and customizable which makes it a perfect solution to businesses of both large and small sizes. However, when there are several plans and features to choose it is necessary to know how to select the correct plan to use in your business, what you should expect in the process of taking on board and the various forms of operation that can be adopted according to your needs.

Which Tradie Pal Plan is Right to my Business?

The secret of selecting the optimal Tradie Pal plan to use with your business lies in the comprehension of how much of your calls and SMS you are making. Tradie Pal has four adaptable packages which include Bronze, Silver, Gold and Platinum plan packages that aim at catering to the needs of businesses at various levels. The way to choose which one you are right about is as follows:

• Bronze Plan: This plan is ideal in businesses that make few calls, at 75 calls monthly. In case of just requiring a service that will save missed calls this plan is the best to choose.
• Silver Plan: It is ideal to use this plan in case your business is expanding and you are getting 200 calls a month. It has 100 SMS conversations that have wider coverage to businesses that require to make calls and text messages.
• Gold Plan: The gold plan is offered to businesses which frequently meet the requirements of 300 calls and 150 SMS conversations each month and which need the support and maintenance to operate on a higher level of the number of customer inquiries.
• Platinum Plan: The Platinum Plan is the one with 500 call and 250 SMS conversations that are offered to the companies with high volumes of calls and conversations. This plan will enable the large businesses to handle all the incoming communications without any hitches.

In case you are not sure of your present call volume, then begin with the Bronze Plan and upgrade easily as your requirements increase. Tradie Pal allows you to make amendments to your plan without any form of punishment hence you will only pay what is required. In case you go over your monthly limits, extra call and SMS conversation are charged at a rate of $0.175 to $0.20/call and $0.35 to $0.40 /SMS conversation.

What Does the Onboarding Process Need?

Calls are a very important aspect of communicating with customers but SMS messages are equally essential in maintaining relationship with the clients. A business today can get a substantial number of text inquiries, whether in the form of a rapid update or even a confirmation of an appointment and it is important to select a system that allows both calls and texts.

• Gold Plan: Gold Plan fits perfectly in case your business deals with the moderate level of customers and frequent use of text messages. It has 300 calls and 150 SMS conversations every month. The plan can best suit business organizations that communicate with their clients through text to provide information such as updates, bookings, and other basic requests. It helps you to be adequately covered in terms of both calls and texts without worrying that you will go over the limit thus paying an additional fee.
• Platinum Plan: In the event that you have a high volume business with several projects, a bigger team, or a group of customers that regularly use text to communicate, the Platinum Plan is the best option. This plan will give 500 calls and 250 SMS conversations a month and will be suitable to businesses with continuous calls either in follow-ups with customers or in reminding them about appointments. It is constructed in such a way that it helps businesses that have a high rate of customer interactions and you will never miss a lead or crucial update.

The Gold and the Platinum Plan offers you sufficient space to communicate to your customers, thus you do not have to worry about having to pay additional fees because you went beyond your boundaries. In case you are getting too many text requests, opting to have a plan with an increased number of SMS will be useful in facilitating smooth communication with clients.

So what are the various modes of operation with Tradie Pal ?

Tradie Pal has two important mode of operation that can assist you to organize your business calls and messages in the most appropriate way that will suit your needs.

1. Make Tradie Pal Your Primary Business Number

Under this mode of operation, the service number of Tradie Pal will be used as the primary point of contact of your business. This would be an excellent choice in case you would like to keep your personal number confidential and have a business line.

• The way it works: You can post the Tradie Pal service number on your webpage, business cards and marketing material. Your AI receptionist responds to all incoming calls and texts.
• Call Handling: The receptionist will receive the calls, answer the questions, and provide you with the details in an SMS. In case the receptionist is not able to answer a request, a call may be redirected to you depending on your requests (such as only urgent calls or none whatsoever).

This mode of operation is the best option when you would like to have a dedicated number to do business, and this should not be connected to your personal phone.

2. Retain Your Current Number as Your Principle Business Number

In case you have already provided your clients with your personal mobile number and do not want to switch it, this mode of operation will enable you to continue using your existing number and yet enjoy the services of Tradie Pal virtual receptionist.

• Functionality: You will still get the calls and texts on your cell phone. Calls missed will however be diverted to your Tradie Pal service number. The AI receptionist will respond and handle the query of the customer.
• Text Message Restriction: The receptionist in this setup is not allowed to handle calls except through calls. The SMS messages are going to be sent straight to your mobile and hence the receptionist will not be speaking with the texts.

In order to utilize this mode of operation, you will need to configure your mobile to forward any calls to the service number of Tradie Pal even when they go unanswered. In so doing, you do not miss crucial calls.

Both mode of operation allow you the freedom to control communication in the best way that suits your business, whether you would like to have a special business number or use your existing mobile number.

Think about Your Future Business Expansion.

The consideration of immediate needs and future growth of business is important when choosing a Tradie Pal plan. It is fantastic to select a plan that works best now when you know how many calls you will get in one month, but what about the following year or two? As you grow your business, you will probably have more customers requesting you to inquire, call, and text them.

In case you have intentions to grow your business shortly, you may decide to go with a better plan such as the Gold or Platinum and pay more at the beginning. This manner you are prepared to the increased demand and not always upgrading your plan as the number of calls you got rises.

Growth Tip: When you are sure that your business will expand and that you will have a higher number of calls in the next year, you can choose the Gold or the platinum Plan to save yourself the burden of having to upgrade every now and then. These packages are made to support the increased number of calls/SMS so that you are not caught un-covered as your business expands.

You will not worry about your communication system being unable to handle the growing number of customers because you thought ahead and realized that your communication system can handle the increased number of customers without breaking down and incurring extra expenses.

Malleability and Personalization

Flexibility and customization environment is one of the most outstanding characteristics of Tradie Pal. Being a business owner, your needs can evolve with time, and Tradie Pal gives you the opportunity to amend your plan and not to trouble anything. The flexibility is beneficial to you herein:

1. Adjust Your Plan As Needed

Tradie Pal does not entangle you into a long term contract. In case your business requires more or less call volume or communication services, then you can upgrade or downgrade your plan with ease anytime.

This implies that in case your calls and texts go up, then you can upgrade to a higher plan such as Gold or Platinum without incurring punishment similar to what you started with which is a basic plan. Likewise in case your needs are reduced, you will be able to transfer to a cheaper plan.

Key Benefit You get to pay only what you consume. You can change the level of service you require at any moment without any hassle, so your business can be seasonal or have high demand with the customers at any given time.

2. Pay As You Go

Tradie Pal makes sure that you do not spend more than you have to spend. When you exceed your monthly allowances of calls or SMS, Tradie Pal imposes a small fee on the surplus one makes. As an example any other calls or messages will be charged with a price of 50 cents per call or 50 cents per SMS conversation.

Growth Hack: Not certain about what you will need in the future? Ninety-nine percent of plans include a lower tier, and you only pay on extra usage as your call volume expands. In this manner, you do not need to guess what you need in a business and can expand when it is necessary.

3. Customize Call Handling

The other significant advantage of Tradie Pal flexibility is that you can tailor the way your calls will be managed to your convenience and during your business hours. You are able to establish call forwarding rules, including:

• Only forwarding calls at specific times (e.g. 9 AM to 5 PM).
• Only forwarding urgent calls and making sure that your receptionist attends to the non urgent calls.
• Disactivating call forwarding at all times during your off hours so that you are not interrupted.
• Such custom rules enable you to deal with the expectations of customers and also concentrate on your work.
• Hint: Have to make temporary changes? These rules can be updated at once through your member dashboard or you can even contact/text your receptionist to have them changed at once.

Conclusion

The flexibility and customization of Tradie Pal make it the ideal choice in the case of businesses that should handle customer calls and messages effectively. Tradie Pal changes your plan anytime you need it, you only pay when you use it and you can even tailor call handling to suit your schedule and requirements, so that when your business starts expanding, Tradie Pal is by your side.

No matter the scale of your business, with its elastic capabilities, Tradie Pal can keep you at the helm, and make sure that you do not miss an important call or message.