Question 1

What happens if I exceed the number of calls or texts within a plan?

Accepted Answer

You will be billed for the additional calls at a standard price of $0.50/call. For example, let's say you have subscribed to a Silver plan that includes 100 calls for each billing period. For a given billing period, if Tradie Pal agents answer 125 calls, the additional 25 calls will be billed at $0.50/call and a total of $12.50 will be added to your monthly bill. The same applies to SMS conversations.

Question 2

Can I keep my mobile number as the main number and still use Tradie Pal agents to answer calls?

Accepted Answer

As part of your Tradie Pal subscription you are assigned a unique phone number. This is the number that your Tradie Pal receptionist will answer 24/7. However, if you mobile number is important and you want to keep that as your main business number, you can do that. You will have to setup conditional call forwarding on your mobile phone. Conditional call forwarding allows customers to call your existing mobile number and if you are not able to answer the call, it will forward the call to your Tradie Pal receptionist. To setup conditional call forwarding, you can follow the instructions listed here, or watch this how-to video. Our team will also be happy to help you setup call forwarding. Contact us at support@tradiepal.ai with your subscription details.

Question 3

How do you measure the usage on SMS conversations?

Accepted Answer

For billing purposes, all SMS messages exchanged within a 30-minute window with the same recepient are grouped as a single SMS conversation.

Question 4

Can I change my details once I have entered them during the onboarding process?

Accepted Answer

Yes, you can update your business information anytime by logging into your account and selecting "Update information" from the dashboard.

Question 5

Can I change my plan at a later stage?

Accepted Answer

Yes, you can switch plans any time after your have signed up. Simply login to your account and select "Payments".

Question 6

Do you support any languages other than English?

Accepted Answer

Tradie Pal agents are trained in 12 languages. If you wish to receive updates in a different language, you can set it up from the member dashboard. You need to select "Settings" from the left hand menu and change the language preference.

Question 7

Can we access call transcripts for the calls that are answered by Tradie Pal?

Accepted Answer

Yes, you have access to complete call transcripts. Simply login to your Tradie Pal account and select call details to view the call transcripts for a specific period.

Question 8

I don't like the phone number that's been assigned to me. Can I get a new number?

Accepted Answer

At this stage, it is not possible to change phone numbers that are assigned. We try to acquire numbers that are available at the time you sign-up.

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